Trezzano sul Naviglio (MI)

Headquarter

Job brief

– The role is responsible for providing first-line support to customers and agents, managing the order entry and fulfillment process accurately and efficiently, and independently handling small to medium-sized customers within the assigned area, with the aim of ensuring the highest level of customer satisfaction.

Responsibilities

• Support Sales Area Managers and Sales Accounts in all pre-sales activities, including database maintenance and sample request management;
• Independently manage all operational after-sales activities, starting from order entry through to order fulfillment;
• Constantly monitor the order portfolio and shipping dates to ensure deadlines are met; regularly review expiring orders to avoid unnecessarily tying up available stock for extended periods; monitor orders pending approval to ensure they are released by the Purchasing Department within the agreed timelines;
• Provide prompt and accurate support to customers and agents, collaborating with other departments to resolve issues and consistently promote customer satisfaction;
• Monitor return orders, managing data entry in the system, following the instructions provided by the relevant Manager, and keeping all departments involved informed;
• Carry out operational procedures for following up on overdue customer payments in accordance with current company procedures;
• Independently manage the collection of sales documentation required for regulatory purposes to provide proof of export, following the instructions of the relevant Manager.

Requirements and skills

• 3–5 years of experience in commercial or sales support roles within structured companies;
• Degree in Economics, Languages or a related field;
• Fluent English; knowledge of a second language will be considered a plus;
• Good working knowledge of a company ERP system;
• Previous experience in the packaging and/or cosmetics industry is preferred.

Soft Skills:

• Strong organizational, time-management and prioritization skills;
• Strong results orientation;
• Sales-oriented mindset;
• Ability to work effectively as part of a team;
• Ability to communicate effectively at different organizational levels.

Smart working 40%